2009 Top Tips for New Landlords
Feb 20th, 2009 Posted in Mortgage Types, Mortgage rates, Persona Finance, UK Property | Comments OffFor new landlords entering the market, this advice from LONDON’S LETTING AGENT is useful reading.
Stephen Ludlow, Director of ludlowthompson.com, explains: “Virtually overnight people who never anticipated becoming landlords have done so because they are unable to sell their property.
“Unlike buy-to-let investors new landlords may not have had time to research the market beforehand. They may not be clear on how to attract the best tenants or about their legal obligations as landlords.”
What every landlord wants is to let to a ‘quality’ tenant, quickly and for a good rent. This starts with making the right choice of letting agent to maximise your rental return as well as advise and support you. Look for a letting agent agent who can offer you the following -
* Be members of The Association of Residential Letting Agents (demonstrates professional standards). Ideally they may also be members of The National Association of Estate Agents (NAEA) or The Estate Agents Ombudsman Scheme (OEA).
* Operate from high street based shops that are visible and easily accessible to potential tenants.
* Have enough trading history to demonstrate practical experience of lettings e.g. 10 years or more as a letting agent.
* Be experienced enough to advise you on your legal obligations e.g. safety legislation and HMO (houses in multiple occupation).
* Offer effective marketing and website marketing to procure tenants.
* Access to fringe services that landlords require: tenancy deposit scheme, inventory service, rental warranty & legal insurance, emergency repair services.
* Operate recognised training programmes for staff (look for Investors In People accreditation).
* Have a clear complaints procedure.
* Vet tenants using a recognised credit referencing agency such as Equifax.
* Can offer you property management for guidance and support throughout the tenancy. The managing agent will arrange repairs and chase any late rent payments. For 5% of the rental this can make good financial sense when you are too busy to manage the tenancy yourself.
* Have enough local market knowledge to advise you on a rental valuation taking into account any mortgage repayments you may need to consider.
Marketing your property to tenants -
Look for a letting agent who can offer you a wide reach to London tenants via database and search engine marketing.
Beware of low letting agency fees -
There are now many more estate agents moving into lettings agency. Inexperienced letting agents can offer lower fees because they do not have the infrasture of an experienced letting agent. It is a false economy to choose the cheapest letting agent if it cannot adequately credit check the tenant/s or use the correct documentation. Remember that letting agent fees are tax deductible so you should be choosing on best service and ability to maximise the rental achieved with strong marketing.
Proven customer service -
A letting agent who can cater for everyone will attract more tenants to your property. Do they offer online services and support from a lettings property consultant? Can tenants book property viewings online but speak to someone when they need to? Does the letting agent publish customer feedback to prove they can deliver what they promise?
Furnishing -
Don’t over furnish the property as it probably won’t increase the rental achieved. The trend for tenants to rent for longer before buying their own property means that they are now more likely to own at least some of their own furniture. Try to keep the decor neutral and don’t personalise the property with paintings or ornaments as tenants may hide these in cupboards where they are more likely to get broken.
Warranties for appliances -
Put electrical appliances and boilers under extended warranty and choose a letting agent that can offer you access to emergency repair services with approved contractors. This avoids the issue of not being able to get things fixed quickly; often contractors are busy and may not be able to fit you in for a couple of weeks. Items outside of warranty can be pricey to repair. You want to avoid tenants stopping paying the rent because of delayed repairs; under The Landlords & Tenants Act (1985) there are certain areas where tenants may be able to withhold rental payments.
Good information folders -
You should provide details of emergency phone numbers in a tenant’s handbook which could also give details on how to use the household appliances, how the boiler and heating is operated and details regarding the local authority, such as the amount of council tax payable, car parking, and when refuse and recycling is collected.
Landlord obligations -
Record keeping:
You will need to submit a self-assessment tax return to HMRC giving details of your rental income. You can claim for a number of allowable expenses such as accountants and letting agency fees and mortgage interest payments. Seek advice from a letting accountant to ensure you claim all your allowances.
Mortgage & insurance:
If you have a mortgage you need to obtain written permission to let your property from your mortgage provider – failing to inform you lender may put you in breach of your mortgage conditions. If you own a long leasehold you will also need the written consent of your freeholder or their managing agents, who may ask you to write covenants from the head lease into the tenancy agreement
You will also need to tell your buildings and contents insurance provider. Even if you are letting an unfurnished property it is a good idea to take out contents insurance as this will provide you with a level of public liability insurance.

